FAQs

We offer a curated collection of tote bags and hand bags, ranging from everyday leather to more polished handbag styles. Our catalog is updated regularly, so styles and availability may change over time.

We’d recommend starting with the product description on each listing, along with the photos, shown on the page. If you’re still unsure which piece suits you best, our support team is always happy to help you decide.

We do our best to represent every bag as accurately as possible. That said, small variations in color or texture can appear depending on your screen’s brightness, resolution, and calibration.

Yes, we include the specifications available for each bag on its product page. If anything isn’t clear or you need more detail before ordering, feel free to reach out to our support team.

We currently ship to addresses within the United States only.

Standard Shipping is a flat rate of $20.00 USD.

Orders are typically processed within 1 to 2 business days, and transit generally takes another 3 to 6 business days once shipped. Most customers receive their order within about 4 to 8 business days total.

Orders placed before 4:00 PM Mountain Time on a business day usually begin processing that same day. Orders placed after that cut-off, or on a weekend or holiday, begin processing the next business day.

Yes. Once your order ships, you’ll receive a shipping confirmation email with your tracking number, typically within 24 to 48 hours.

You can check the status of your shipment anytime through our Track Your Order page.

Yes, as long as it hasn’t entered fulfillment yet. Reach out to us as quickly as possible if you need to make a change or cancel.

Occasionally, delivery windows can shift due to carrier delays, weather, holidays, or other factors outside our control. If your order seems delayed, our support team is happy to look into it for you. Full details are available in our Shipping Policy.

No problem. Eligible items can be returned within 30 calendar days of delivery, as long as they meet the conditions outlined in our Return Policy.

If the return is because your item arrived damaged, defective, or incorrect, we’ll cover it with a prepaid return label once approved. If you’re returning something simply because you changed your mind, return shipping is your responsibility.

We don’t currently offer direct exchanges. If you’d like a different bag, you can return the eligible item and place a new order separately for the one you want.

Please contact us within 48 hours of delivery with your order number, photos of the item, photos of the packaging, and a short note describing the issue.

Let us know as soon as you notice, and once we’ve reviewed and approved your request, we’ll send you clear instructions on how to send it back.

Approved refunds are typically processed within 10 business days of us receiving and inspecting the returned item. Your bank or payment provider may need a little extra time before it shows up in your account. Full details are in our Refund Policy.

Bags that have been used, show wear after delivery, are missing their original packaging or tags, or are returned after the 30-day window generally aren’t eligible for return.

We currently accept Visa, Mastercard, and American Express.

Very. All payments are handled through trusted third-party processors that use recognized industry security standards to protect your transaction. More detail is available in our Payment Policy.

Not at all, you’re welcome to check out as a guest. That said, creating an account makes it easier to view your order history and manage your details for future purchases.

You can reach our team by email (support@shows.zannabags.shop) or by visiting our Contact Us page. We typically respond within 24 to 48 hours on business days.

You can review our Shipping Policy, Return Policy, Refund Policy, Payment Policy, Privacy Policy, and Terms of Service at any time.